Airline Ordered To Pay Rs 1.72 Lakh For Denied Boarding
· India · Indian Express, Times of India
A consumer commission in Punjab has ordered an airline to pay Rs 1.72 lakh to a passenger who was wrongly denied boarding. The airline staff incorrectly identified London as the traveler's final destination and demanded a UK visa, ignoring his valid US itinerary. The commission ruled the airline's failure to verify the complete travel documents constituted a deficiency in service. The airline did not appear before the commission, leading to an ex parte order.
Why it matters
This ruling reinforces consumer rights against arbitrary boarding denials caused by airline staff errors during transit.
Read the original report — Indian Express
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