Andhra Bus Operator Ordered to Pay Rs 73K for Route Change Causing Missed Flight
· India · Times of India, Indian Express
A district consumer commission in Andhra Pradesh ordered Greenline Travels to pay Rs 73,000 in compensation after the company’s bus deviated from its route, delaying a passenger to Bengaluru and causing him to miss a flight to Delhi. The passenger booked a ticket from Adoni to Bengaluru via Greenline Travels, which was scheduled to arrive by 5am but took an alternate route, reaching Devanahalli Toll Cross at 11:30am, missing the IndiGo flight. The commission awarded compensation for mental agony and litigation costs, as the company failed to honor the promised timeline. Greenline Travels denied negligence, citing terms allowing route changes. The passenger incurred additional expenses for accommodation and a replacement flight to Delhi.
Why it matters
This case underscores consumer rights in travel services, highlighting accountability for companies failing to meet agreed schedules that impact critical travel plans. It sets a precedent for compensation claims in cases where route deviations directly cause financial and emotional losses.
Read the original report — Times of India
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