Consumer commission directs airline to pay Rs 70,287 to mother, child denied boarding on Kochi-Abu Dhabi flight
· Business · Indian Express, Times of India
The Kerala State Consumer Disputes Redressal Commission ordered an airline to compensate a mother and her three-year-old son Rs 70,287 after they were denied boarding on a confirmed Kochi-Abu Dhabi flight on 11 February 2021. The complainant had paid Rs 20,287 for the original tickets and was forced to purchase fresh tickets from Kochi to Sharjah for Rs 29,510, followed by an additional journey from Sharjah to Abu Dhabi. The commission held the airline's failure to transport the complainants without reason amounted to a service shortcoming and criticised the airline's non-appearance despite being served notice.
Why it matters
The ruling provides concrete financial relief to the complainant and establishes that airlines cannot deny boarding without disclosing a valid reason, setting a precedent for passenger rights in similar travel dispute cases.
Read the original report — Indian Express
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