Delhi High Court Rules on Airline Staff Misconduct Complaints
· India · Hindustan Times, Indian Express
The Delhi High Court has ruled that passengers may pursue civil or criminal remedies for misconduct by airline staff, while refusing to mandate a new regulatory mechanism. Justice Amit Mahajan dismissed a petition filed by Shalini Tiwari, who sought specific disciplinary guidelines after alleging abusive behaviour by an IndiGo Airlines employee. The Court observed that the formulation of regulatory policy remains within the domain of competent authorities like the Ministry of Civil Aviation and the DGCA. It clarified that the absence of specific civil aviation rules for staff misconduct does not prevent passengers from seeking legal action under existing laws.
Why it matters
This ruling clarifies that passengers must rely on existing legal channels rather than expecting a new, specific regulatory framework for grievances against airline personnel.
Read the original report — Hindustan Times
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