Gurdaspur Consumer Commission Orders Resort to Refund Rs 8.5 Lakh
· India · Indian Express, Times of India
A district consumer commission in Gurdaspur, Punjab, has ordered a luxury resort to refund Rs 8.5 lakh to a man after his daughter's wedding was cancelled. The commission ruled that the resort could retain only 15% of the Rs 10 lakh advance, amounting to Rs 1.5 lakh, as compensation for administrative costs and potential losses. The complainant had sought a full refund, alleging that the resort promised to return the money upon cancellation and that no formal written agreement existed. In its defense, the resort argued that the booking was cancelled unilaterally and that it suffered financial losses as a result. The commission rejected the resort's claim that the booking was handled by an agent, noting that the funds were transferred directly from the bank accounts of the complainant and his daughter.
Why it matters
The ruling provides clarity for consumers on fair cancellation policies and limits the extent to which service providers can retain advance payments in the absence of explicit, signed contracts.
Read the original report — Indian Express
Join us on Telegram
Breaking news the moment it lands. At 10,000 members we ship the Android app.