IndiGo Resolves Core Reservation Platform Outage After Customer Complaints
· Business · Hindustan Times, Moneycontrol
IndiGo experienced a technical outage on its core reservation platform on Wednesday, preventing customers from booking tickets and completing online check-ins. Users in at least three Indian cities reported issues, while other travel booking websites also flagged connectivity problems with the airline's systems. The airline stated that its teams worked with partners on a priority basis to restore services. Separately, the airline confirmed that a full emergency was declared at Chennai airport for a Kolkata-to-Chennai flight due to a left engine failure, though the emergency was later lifted.
Why it matters
The platform outage disrupted travel planning for numerous passengers, while the engine failure incident highlights ongoing safety and maintenance scrutiny for the airline.
Read the original report — Hindustan Times
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