Kerala Consumer Commission Orders Tour Operator to Refund Rs 15.83 Lakh
· India · Indian Express, Times of India
The Kasaragod District Consumer Disputes Redressal Commission has ordered a tour operator to pay Rs 15.83 lakh to seven pilgrims for unilaterally cancelling a trip to Delhi, Ayodhya, Varanasi, and Gaya. The group had collectively paid Rs 8.62 lakh, representing 75 percent of the total package cost, before the company cancelled the pilgrimage without prior notice. The commission directed the operator to refund the advance payment, along with Rs 1 lakh in compensation and Rs 3,000 in litigation costs to each of the seven complainants. The company failed to appear before the commission, and the case proceeded without their participation. The order highlights the financial and emotional impact on the devotees who were left without travel or accommodation arrangements.
Why it matters
This ruling provides legal recourse for consumers against tour operators who fail to deliver services after collecting significant advance payments. It reinforces the accountability of travel firms under consumer protection laws in India.
Read the original report — Indian Express
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