Kerala Courier Company Ordered to Pay Rs 22,500 After Failing to Deliver Diapers for 1.5-Year-Old
· India · Indian Express, Economic Times, Times of India
A **Pathanamthitta District Consumer Commission** in Kerala has ruled that a courier company must pay **Rs 22,500** to a father after repeatedly failing to deliver diapers worth **Rs 1,429** for his **1.5-year-old daughter**, despite the order being dispatched in **March 2025**. The commission found the company guilty of **unfair trade practices**, citing **repeated delays, contradictory delivery updates, and eventual cancellation without consent**. The father, who complained to customer care and the **National Consumer Helpline**, alleged the parcel reached the delivery hub but was never handed over, causing **mental harassment**. The commission also clarified that the **online platform provider** was not liable, as the order was processed by a separate seller.
Why it matters
This ruling sets a precedent for accountability in **courier and e-commerce services**, particularly for **essential goods like baby products**, where delays can cause **emotional distress and financial inconvenience**. Consumers in Kerala and beyond may now seek stronger compensation for **unjustified service failures**, pushing companies to improve delivery reliability.
Read the original report — Indian Express
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