Meta Opens Muse AI Phone Call Feature to Paid U.S. Users
· Technology · TechCrunch, Engadget
Meta has rolled out a new feature for its Muse consumer AI agent that allows paid subscribers in the U.S. to place phone calls on their behalf. The feature had previously been tested with a select number of early adopters after being introduced in September. Meta charges $20 per month for the base subscription plan, while heavier users can pay $100 per month for higher token limits. Alexandr Wang, Meta's Chief AI officer and head of its Superintelligence Labs division, stated that the tool is designed to handle mundane tasks such as contacting cable companies, the DMV, or restaurants without online booking. While competing AI tools from Google and startup Instinct offer similar capabilities, businesses frequently hang up upon realizing they are speaking with an AI.
Why it matters
Paid subscribers can now delegate tedious phone tasks to an AI agent, though widespread adoption faces hurdles as businesses increasingly screen and hang up on automated callers.
Read the original report — TechCrunch
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