OpenAI Launches Business Profiles and AI Agents for US E-commerce
· Technology · Economic Times, Reuters
OpenAI launched 'Businesses' in beta within ChatGPT, allowing companies to claim and manage their profiles, update information, and track user engagement through the 'Business Hub'. The feature includes aggregated insights such as mentions, views, and website clicks, with availability contingent on meeting interaction thresholds. A new 'Business Agents' tool will enable customers to chat with business-specific agents for product inquiries, initially rolling out to eligible e-commerce and online service businesses in the US. OpenAI confirmed it will not share user conversations or Business Agent chats with businesses, and sponsors can use sponsored Business Agent placements for ChatGPT Ads.
Why it matters
US e-commerce firms and online service businesses gain direct customer interaction capabilities through AI agents, while OpenAI expands its enterprise offering with monetization potential via sponsored placements.
Read the original report — Economic Times
Join us on Telegram
Breaking news the moment it lands. At 10,000 members we ship the Android app.