Snapdeal CEO Says AI Agents Now Handle 82 Percent of Queries
· Technology · Deccan Herald, Fortune, LiveMint
Snapdeal Chief Executive Officer Kunal Bahl stated that artificial intelligence agents now resolve 82 percent of customer queries on the e-commerce platform. Bahl shared the milestone while highlighting the growing integration of AI in managing customer service operations. The development reflects a broader shift among digital platforms toward automated support systems to handle high volumes of customer interactions. Specific details regarding the underlying technology provider or the timeline of this deployment were not disclosed in the report. Further financial or operational metrics related to the AI integration remain unreleased.
Why it matters
This development signals a shift in how e-commerce platforms manage large-scale customer service operations using automation. The growing reliance on AI agents directly impacts customer support workforces and alters how consumers interact with online retail platforms.
Read the original report — Deccan Herald
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