Tamil Nadu Transport Officials Ordered to Pay Rs 60,000 Compensation for Destroyed Bus Ticket
· India · Times of India, Indian Express
The Perambalur district consumer commission has directed Tamil Nadu State Transport Corporation authorities to pay Rs 50,000 compensation and Rs 10,000 costs to a passenger who alleged he was forced off a bus after his ticket was destroyed. The incident occurred on March 23, 2026, when the passenger visited Vellore to buy medicines for his son and later boarded a bus to Perambalur. He alleged that after paying Rs 500 for a ticket, he was given a Rs 200 ticket, with the conductor promising to return the balance Rs 300 at the destination. During a tea break at Tiruvannamalai, the passenger returned to find another woman occupying his seat, and after complaining, the conductor allegedly chewed his ticket and spat it out. The commission found deficiency in service for failing to enquire into his complaint, and the order was passed on September 2, 2026.
Why it matters
The ruling holds state transport authorities accountable for service deficiencies and sets a precedent for passenger rights in Tamil Nadu, emphasizing the duty to properly investigate complaints. It affects the Tamil Nadu State Transport Corporation and reinforces consumer protection in public transportation.
Read the original report — Times of India
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