Walmart associates report AI confidence gain after training programs
· Technology · CNBC
Walmart's more than 2.1 million associates were surveyed in June 2026, with over 1.7 million responses showing that AI training boosted confidence across the workforce. Associates who completed OpenAI training reported a 27% confidence gain, while 77% of office-based associates and 84% of U.S. frontline associates said they feel confident using AI tools. The retailer provided AI learning and certification programs through OpenAI and Google at no cost over the last 13 months. Maren Waggoner, Walmart senior vice president and chief people officer, stated that providing tools and training made associates feel more confident in day-to-day roles.
Why it matters
Walmart associates who completed AI training reported significantly higher confidence, demonstrating that employer-provided upskilling directly improves worker comfort with workplace technology. This approach may set a benchmark for other large employers seeking to integrate AI amid broader U.S. adult concerns.
Read the original report — CNBC
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