Zomato Cuts 250 Jobs in Hyderabad as It Shuts Customer Support Centre
· Business · Times of India, BBC News
Zomato has closed its customer support operations in Hyderabad, resulting in 250 job losses. The decision is part of a restructuring exercise, with more customer support work now outsourced to external partners. The company is consolidating in-house support operations at its Gurugram headquarters. Affected employees will receive their August salary, four months' pay, and continued medical insurance and counselling support until March 31, 2027.
Why it matters
The layoffs impact hundreds of employees and reflect a broader trend among consumer internet companies shifting to outsourcing and automation for customer support.
Read the original report — Times of India
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